If I could give this company a negative rating, I absolutely would. The service was sub-par at best, and they are horrible at communicating. But to top it off - in dealing with a terrible person in bookkeeping, he told me over the phone that I'm a difficult woman and that I must be single because a man would never deal with a woman like me. And then he hung up on me. I originally thought he was strategically avoiding answering my questions, but it's clear now that ignorance was the bigger factor here.
Advice to owner:
While everyone at your property management company seems to be miserable, it's no excuse to treat the tenants like garbage. Being "too busy" to respond unless they need something from the tenant or ignoring people because they made a mistake is unacceptable.