Great building, strange management.
Pros
Excellent superintendent. responsive, nice, understanding - all good. Building common areas are clean and seem to have been recently remodeled. Issues are addressed almost immediately by the super.
Cons
Building management does not answer the phone and does not respond to phone messages (I've made several calls to the person identified in my lease as the contact, and am yet to speak with them). They only communicate via email - usually one liners - which can be frustrating as it comes across as they really don't care. Also, there is no laundry in the building, and very few options other than expensive pick up / delivery services - major drawback.
Advice to the owners
Answer the phone. Return phone calls. Engage in a conversation with the tenants when asked a question.