Great management, great staff.
Pros
Responsive, personable, amicable staff. Good responses to routine breakdowns.
Cons
Corporate ownership creates bureaucracy that can slow maintenance responses down. Senior, rude, old time tenants feel they own the building.
Advice to the owners
Adequately compensate your first-response staff. Everyone from mailroom, concierge, maintenance, and management really make an effort for tenants.

