Buidling is nice; Management is AWFUL
Pros
The staff that works onsite (super, door personnel, cleaning, etc) do their jobs very well and are so kind and responsive. Packages are easy, maintenance requests are attended, decent gym, and beautiful rooftop.
Cons
Smart Management is HORRIBLE. They will try to scam you at every corner making up random fees on the spot that are NOWHERE in writing. They do not provide access to a balance sheet and ignore every form of written communication in favor of phone calls so that they can more easily try to charge you extra fees.
Advice to the owners
STOP SCAMMING YOUR RESIDENTS
Overall a really nice building with a few drawbacks
Pros
Great apartment building with lots of amenities and friendly front desk staff. Apartment feels high quality. Management is responsive and helpful.
Cons
The ventilation in our apartment sucks and there's a slight bug problem (although management is very responsive if you submit requests for an exterminator).
Advice to the owners
Consider installing better A/C units