Lackadaisical approach to achieving solutions
Pros
Although the super comes off as rude, antisocial, and disengaged, I will not deny that he keeps the place tidy to whatever extent he can.
Cons
No resolution of issues (a lot of talking and no doing by management), apts are rented with little to no renovations, and more.
Advice to the owners
Please address tenant issues promptly and considerately without making excuses (FOR NOT DOING YOUR JOB) or justifying it, most importantly.