Poorly maintained building
Pros
Close to columbia campus
Cons
No super, poor management and trash
Disaster apartment 24
Pros
Size of unit
Cons
Oh boy is the list long. -Building common eras are very poorly maintained, dirty and frequently reeked of urine or other foul smells. -Maintenance requests took anywhere from weeks to months to be attended too, and when the super finally did show up, he showed up without his own tools or the necessary parts and would often say he’d “leave to get what he needed and would be back in an hour” and not come back for days. -Super would drop in at his leisure to fix requests instead of communicating with the tenant to schedule a time. -**Communicated with management multiple times asking for a way to make resigning our lease possible only to be denied. After not renewing our rent concession and raising the rent, despite not a single improvement to the apartment being made, they raised our rent $1000. We asked multiple times for a concession renewal or a dishwasher/laundry to be added, for decades old, shitty kitchen appliances to be replaced, SOMETHING to justify $1000 increase. Nothing. Needless to say we moved and after the company listed the unit for $4500 and it has sat vacant for 3 months. They have now lowered the rent back down to the price we were paying ($2900) and it has a rent concession because they can’t find a tenant dumb enough to pay that much. SHOCKER!** -No one with a brain should pay anything over $3000 for this unit. There is no laundry, no dishwasher, no microwave. The kitchen is falling apart and appears to have been built by a kindergartener. The bathroom is ugly and disgusting. The hard wood floors are falling apart. It’s a sixth floor walk-up for crying out loud. -Building frequently didn’t have hot water. -Our terrible stove broken in January, so they cheaper out and replaced it with the same terrible stove just new, except that one didn’t work properly either. Requested for it to be fixed and the request still hadn’t been completed when we moved out…. 6 months later. -Monarch Realty is a disaster. Very unorganized, money hungry, unresponsive and careless. -The unit was very obviously not inspected before our move in date, as when we arrived, the radiator had burned a giant, moldy hole in the wall as well as other broken parts throughout the unit and the apartment was filthy. Super only brought us one key despite there being three tenants moving in. -I could go on and on and on. Avoid this unit and Monarch Realty at all costs!!
Advice to the owners
Customer satisfaction is a crucial component of business and clearly one you don’t value or practice. Do better… in so many different ways.
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