Good apartment and good management
Pros
Responsive management, good location, nice neighbors
Cons
Packages stolen regularly, sometimes hallways can be a little dirty, but they’re usually cleaned quickly.
Bad Management In the Heights
Pros
Location is terrific! Directly between two close subway lines and in upper Washington Heights, so surrounded by some of the loveliest parks in NYC. The south facing units have lots of sunlight, since there are no buildings in front. Area is safe and has plenty of restaurants and good for families or folks with dogs.
Cons
Tenants have to fight for everything with the management company. We had to fight to add my husband's name to the lease - even after gay marriage was legal in NYC! We had to fight to get the management to replace a broken toilet seat and one of the pilot lights on our stove has been broken for two years. The end result is we choose not to chase them to repair things. The bathroom ceiling has leaks from floors above every year and needs repair. Mold never goes away in the bathroom because of the leaks from above. The building is cleaned once every 7-to-10 days, so the floors can get very dirty especially in the winter or when kids (there is a daycare here) spill drinks and food. Garbage and take-out food can sit around for several days unless we pick it up. The front door lock (to lobby) keeps breaking and folks come in and steal the mail or loiter and smoke in the hallways. The laundry room washing machines keep breaking or flooding.
Advice to the owners
I hope you consider treating long term, rent-paying tenants better and improve the building conditions.
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