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F

Firstservice Residential

Agent·1 building·152 units
3.6

2 reviews

Highlights

2
Evictions
No
Litigation cases

Renter recommendations

-%

Renters recommend associated buildings

-%

Renters approve of this owner or associate

Reviews

Former tenant·Over 2 years ago

Building Great, Owner Terrible

Pros

Doormen are extremely nice and helpful. App is great for scheduling repair/maintenance and receiving delivery notifications. One side of the building has a great view of Rockefeller, and Rockefeller Plaza right outside is super nice to have. Some food options nearby

Cons

Amenities and roof access have been closed since the start of COVID with no plan whatsoever for them to reopen. Studio unit with kitchen behind a sliding door is kind of annoying, and the fridge has malfunctioned in four different ways now, at one point causing water damage. View on non-Rockefeller side of the building is horrid, and on the Rockefeller side is north facing, so not much direct sunlight coming in despite the huge windows. Owner has been terrible with getting things fixed, but that is not indicative of other owners in the building, so just be wary of your owner and you should be fine.

Advice to the owners

Urgency when responding to your tenants, both in replies and actions.

Former tenant·Over 3 years ago

Great views, close to subway

Pros

Smaller building in size, great views, fast elevators, relatively quiet depending on what floor.

Cons

A couple of the staff are unfriendly, borderline rude and mocking residents. Water pressure is on the weaker side, carpets could be cleaned better in the hallways,

Advice to the owners

Better staff management.

Buildings associated with FIRSTSERVICE RESIDENTIAL

  • 18 West 48 Street

    18 West 48 Street

    3.6(2)

    Midtown

18 West 48 Street

18 West 48 Street

3.6(2)

Midtown

Building ratings

Cleanliness

-

Trash management

-

Pest control

-

Water pressure

-

Heat

-

Neighbors

-

Noise levels

-

Owner responsiveness

-

Cleanliness

-

Trash management

-

Pest control

-

Water pressure

-

Heat

-

Neighbors

-

Noise levels

-

Owner responsiveness

-

Rents and deposits

-

Renters received their security deposits back

-

Electronic rent payments

Open violations

From past 10 years · Updated 5 days ago

Average violations per unit for this owner or associate is better than the city average.

Owner average0.09Violations per unit
NYC average0.81Violations per unit
1Class C
Immediately hazardous

Rodents, pest, mold, inadequate heat or hot water, defective building parts

6Class B
Hazardous

Smoke detector issues, inadequate lighting, no lighting for stairways

7Class A
Non-hazardous

No peephole on a door, no street number on the building, unlawful keeping of animals

0Class I
Missing info

Missing or non-compliant with administrative information orders or filings

F

Firstservice Residential

Agent·1 building·152 units
3.6

2 reviews

Follow us

For renters

Apartments for rent in NYCRenting tips and resourcesVerified apartment listings in NYCBuildings and owners in NYCBuildings in BostonNYC market analysis reports

For landlords

iglooIQListings quality policy

Trending neighborhoods

Apartments in AstoriaApartments in Bedford-StuyvesantApartments in BushwickApartments in ChelseaApartments in Financial DistrictApartments in SohoApartments in Upper East SideApartments in Upper West SideApartments in West VillageApartments in Williamsburg

NYC boroughs

Apartments in BronxApartments in BrooklynApartments in ManhattanApartments in QueensApartments in Staten Island

2-bedroom apartments

2-bedroom apartments in Bronx2-bedroom apartments in Brooklyn2-bedroom apartments in Manhattan2-bedroom apartments in Queens2-bedroom apartments in Staten Island

Support

FAQContact usLive support

Legal

Terms of usePrivacy policyCommunity guidelinesAgency disclosureFair housing disclosureStandard operating procedures
© 2026 Openigloo Inc. All rights reserved.