Freestone Property Management, nothing good to say about private equity firms
Pros
Good neighborhood, that’s about it
Cons
The building management are terrible. Freestone property management is a private equity firm that bought a bunch of properties during the pandemic. They don’t care about tenants. They have a third party call center that tenants have to engage before even talking to a property manager. 3 different supers in just 10 month period. They will increase your rent exponentially once lease is up. Constant issues with heat/hot water. Poor communication with tenants. Lots of cockroaches and water bugs.
Advice to the owners
Sell the building
Avoid at all costs
Pros
Good water pressure, on a quiet block.
Cons
No heat and hot water in the apartment on eight separate occasions over a period of seven weeks, including on Christmas day. Landlord has provided a compensation of $63. Severe infestation of mice in my apartment. I trapped a total of twelve mice in the space, most of them after a delayed and insufficient exterminator's visit. The interior of the building is consistently dirty as there is no set cleaning schedule in place. Trash is inconsistently picked up, leading to overflowing garbage cans, flies, rats and unpleasant odors. Furthermore, the upstairs tenant uses the front of the building as a junkyard, storing his stolen goods, which is both unsightly and unsafe. The front door does not shut properly, leaving the building open to potential intruders. It is unclear who is responsible for the upkeep of the building, and tickets are not responded to in a timely manner, if at all. THERE IS NO DIRECT CONTACT INFORMATION FOR THE LANDLORD, and TENANTS ARE DIRECTED TO CALL CENTER IN ASIA when they attempt to contact management. Additionally, supers are constantly being switched and reassigned without alerting the tenants, making it difficult to address ongoing issues. The landlord's strategy of siloing tenants from management is deliberate, as it prevents tenants from reporting problems or making suggestions to improve living conditions. Property Manager sent a building-wide email, ccing all tenants, which contained my contact information. This email was a violation of my privacy and put me in danger. An upstairs tenant is violent and has threatened me and other tenants, including neighbors on the block. I have reached out to the landlord multiple times for help with tenant and received no support. I have had to purchase home security and personal safety devices to protect myself now that they have shared my contact information with him.
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