Unresponsive or slow management
Pros
Weekly cleaners keep apt generally clean and maintained Garbage is outside No roaches inside
Cons
Multiple people have reported never getting their security deposits back on Yelp for Common Living, which manages this property. Management is unresponsive or slow to address concerns - reported growing mold on bathroom ceiling took over two months to clean off
Advice to the owners
Return tenant’s security deposit per NYC law
Nice building with abysmal property management
Pros
-The building is new and has large rooms with closets -Good amenities -Furnished space
Cons
-The leasing process is totally sketchy. I was sent a lease that had $250/ month than the price we negotiated. When I asked them to fix it, they sent me the same lease with the note “I pray this is correct.” It took more than a week for them to send a corrected lease. Other prospective renters say they’ve been ghosted or had offers made by Common rescinded at the last minute. - A woman who flew in from France to live in Common was practically stranded on the sidewalk on the day she was supposed to move in because Common was already leasing the room she was signed on to start leasing. - It took more than 24 days (including two New York City heat advisories) for Common to repair all the broken air conditioners in our suite. At no point during those 24 days did Common share a meaningful update on its plans to repair the ACs or keep us cool while the repairs were stalled. The repair was only made after excessive urging from every resident in the suite. Making matters worse, Common initially tried to dismiss the broken AC issue by trying to convince us that it was working appropriately. -The intercom system has been broken for more than 5 months and Common has shared no plans whatsoever to fix it. Once again, they also tried to convince us that it’s working appropriately. -Property Services are so inconsistent that residents should expect even basic repairs to take weeks. Many requests are simply ignored.
Advice to the owners
The property service technicians are clearly overworked and instead of hiring more of them, Common is relying on a clueless Member Services team to deflect requests instead of responding to them. The leasing team also seems totally inexperienced. My suggestion is to hire more property service technicians and professionalize the Leasing and Member Services teams through proper training. As it stands right now, it feels like like these teams have the experience level of interns.
/-73.957438,40.710526,14/640x640@2x?access_token=pk.eyJ1Ijoib3BlbmlnbG9vIiwiYSI6ImNsYjNmMjVwdzBjeHgzd21wYmJmZDB0eGYifQ.XZvZCOh51yXuDBE-I3Bg0A)