Very reliable as far as Downtown Brooklyn Luxury buildings go
Pros
Staff is very friendly and approachable, mailroom and deliveries always stored safely, and maintenance requests are always quickly addressed (including a baby roach infestation from a few years back). The apartments themselves are generally larger than similar luxury buildings in the area. Staff has regularly building community events and things too, which is appreciated!
Cons
The elevators are down VERY often, so expect some long wait times if you live in the high-rise apartments. The gym should be included in rent given the price of the rent here, but that's an added amenity fee on top of rent (and can't be signed up for month to month.) It's also frustrating that unless it's a letter or a big oversize package, mail goes to the Amazon hub lockers. That's fine for most people, but if you don't have an Amazon account that makes getting mail a headache.
Advice to the owners
Please get a new elevator vendor, and please consider including the gym in rent. More people would use it!
Livable, but Various Issues That Could be Fixed Quickly if Management Prioritize
Pros
Vast majority of staff is excellent - extremely prompt, effective, and polite. Building interiors are kept clean, service requests are handled swiftly, units themselves are functional and neat if not the most modern. Amenities are also reliably available and clean.
Cons
Staff seems to have more leeway than typical - almost always used to better serve tenants but often see odd, sometimes even punitive, behavior. In particular, a very expensive book shipped to me by a client was supposedly returned to sender because the building requires that the listed recipient is a leaseholder. In this case, I was the leaseholder and package recipient; the concierge on duty confused billing address and shipping address. Plus, there was no record of the return shipment, so I was out thousands of dollars and had my work interrupted. In the very rare cases this happened before or since, other staff have kept the packages (ie looked out for the interest of the tenant...) but reminded me of the policy given. Additionally, the areas near and approaching the entrances are often crowded with groups smoking, playing very loud music on large speakers, blocking paths with their electric scooters / bikes / mopeds / etc, and generally being disruptive. These groups range from local kids mostly minding their business to clearly unstable looking individuals that antagonize and intimidate passersby. Family and friends that visit, especially my sister, mother, any women, have complained to me that they catcall and much more, making them feel unsafe.
Advice to the owners
Please reign in your staff just a tad, especially on reckless decisions around shipments
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